Consumer Complaints
Our formal process for handling consumer concerns
Last Updated: June 1, 2025
Taka Deals is committed to resolving all consumer complaints promptly and fairly. We take every complaint seriously and use feedback to improve our practices and those of our advertising partners.
1. Types of Complaints We Handle
- Unwanted calls or text messages (potential TCPA violations)
- Misleading or deceptive marketing claims
- Unauthorized use of personal information
- Failure to honor opt-out requests
- Data privacy concerns
- Complaints about specific advertiser offers or products
2. How to Submit a Complaint
Option A: Email (Preferred)
Send to complaints@takadeals.in — Subject: "Consumer Complaint – [Brief
Description]"
Include: your full name, contact info, description of the issue, date(s) of the incident,
and supporting documentation.
Option B: Phone
Call +91 7905477958 — Monday to Saturday, 9 AM – 6 PM IST.
Option C: Written Mail
Taka Deals — Consumer Complaints
3rd Floor, 3/259, Viram Khand, Gomti Nagar, Lucknow, UP 226010, India
Option D: Online Contact Form →
3. Our Complaint Resolution Process
Acknowledgment (Within 2 Business Days)
We will acknowledge receipt of your complaint and provide a reference number for tracking.
Investigation (Within 10 Business Days)
Our compliance team investigates the complaint, reviewing campaign data, advertiser records, and any relevant documentation.
Resolution (Within 15 Business Days)
We provide a written response with our findings and any corrective actions taken.
Escalation (If Not Resolved)
If unsatisfied with our response, we will escalate to senior compliance leadership and provide final resolution within 30 days.
4. External Complaint Resources
- FTC (US): reportfraud.ftc.gov or 1-877-FTC-HELP
- CFPB (US Financial Products): consumerfinance.gov/complaint
- FCC (TCPA/Robocall): consumercomplaints.fcc.gov
- Your State Attorney General's Office
5. Our Commitment
Every complaint is an opportunity to improve. We maintain a complaint log, analyze patterns, and use findings to strengthen our advertiser vetting process and compliance standards. All complaint data is reviewed by our compliance team quarterly.